Privacy Policy bt88 Malaysia

1. Introduction and Scope of Privacy Policy

This Privacy Policy outlines bt88's commitment to protecting the personal information of every member using our platform in Malaysia. As a responsible online gaming platform, bt88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards for data privacy.

This policy applies to all personal information we collect through the bt88 website, bt88 mobile app, customer support live chat, and any form of official communication between members and bt88. By registering or using the bt88 platform, you agree to the collection and use of your personal information as described in this policy.

2. Personal Information Collected

Bt88 collects members' personal information directly during the registration process and platform usage, as well as automatically through tracking technologies used to improve the user experience. The following are the categories of information we collect:

Registration & Identity Information

• Full name as stated in official identification documents
• National identification number (MyKad) or passport for KYC verification
• Date of birth to verify the minimum age requirement of 18 years
• Active email address for communication and account verification
• Mobile number for two-factor authentication (2FA)
• Current residential address for verification purposes

Financial Information

• Bank account details for processing deposits and withdrawals
• Registered digital wallet details (TnG eWallet, GrabPay, Boost)
• Deposit and withdrawal transaction history records
• Visa or Mastercard debit/credit card details (stored as secure tokens)

Platform Usage Information

• IP address and device information used to access bt88
• Gaming activity records and wagering history
• Access time logs and gaming session duration
• Selected game preferences and account settings
• Communication with customer support team

3. Purpose of Using Personal Information

Personal information collected by bt88 is used solely for legitimate and necessary purposes in operating the platform. bt88 will not use your data for any other purpose without obtaining your prior consent. The primary purposes of data use are as follows:

Purpose of Use	Types of Data Used	Legal Basis
Registration & Account Verification	Name, IC/passport, email, phone	Contractual compliance
Payment Processing	Bank details, e-wallet, card	Contractual compliance
KYC & AML Verification	Identity, address, official documents	Legal obligation
Customer Support	Email, communication records	Legitimate interest
Security & Fraud Prevention	IP, activity logs, device	Legitimate interest
Platform Enhancement & Analytics	Anonymous usage data	Legitimate interest
Promotional Communications (with consent)	Email, phone number	Member consent

4. Information Sharing and Disclosure

Bt88 upholds the principle that members' personal data is a trust that must be handled with the utmost care. We will not sell, rent, or transfer your personal information to any third party for marketing or commercial gain. However, there are limited situations where bt88 may need to share your information:

Trusted Service Providers

Bt88 works with select, trusted third-party companies to support platform operations — including payment processors, cloud service providers, identity verification systems, and analytics providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined by bt88.

Legal Obligation

Bt88 may be required to disclose members' personal information when mandated to do so by Malaysian law, a valid court order, or directives from relevant authorities such as Bank Negara Malaysia or authorized law enforcement agencies.

5. Data Security and Protection Measures

The security of members' personal data is bt88's highest priority. We continuously invest in the latest security infrastructure to ensure the highest level of protection. The security measures we apply include:

• 256-bit SSL Encryption — All data in transit is protected by HTTPS protocols using military-grade encryption.
• Multi-Layer Firewall — bt88 servers are protected by firewalls that are regularly updated to defend against the latest cyber threats.
• Two-Factor Authentication (2FA) — Members are encouraged to enable 2FA to add an extra layer of protection to their account.
• Regular Security Audits — bt88 conducts regular security audits and penetration testing by independent experts.
• Unusual Activity Monitoring — Our system automatically detects and alerts on any suspicious account activity.
• Secure Data Backup — Data is regularly backed up to separate secure locations to ensure rapid recovery in the event of a system disruption.

6. Use of Cookies and Tracking Technologies

Bt88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit the bt88 website. We use several types of cookies for different purposes:

Types of Cookies Used

• Essential Cookies — Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — Stores your settings such as language preferences and interface configuration so you do not need to reconfigure them each time you log in.
• Analytics Cookies — Helps us understand how members use the bt88 platform so we can improve the user experience. All analytics data is collected anonymously.
• Security Cookies — Used to detect and prevent fraudulent activity and to ensure every session is legitimate.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the bt88 platform.

7. Your Privacy Rights as a bt88 Member

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles upheld by bt88, you have the following rights regarding your personal data:

1. Right of Access — You have the right to request a copy of all personal information that bt88 holds about you.
2. Right to Rectification — You have the right to request that bt88 correct any personal information that is inaccurate or out of date.
3. Right to Erasure — In certain circumstances, you have the right to request that bt88 delete your personal information from our systems.
4. Right to Restrict Processing — You have the right to request that bt88 restrict how we process your personal information in certain circumstances.
5. Right to Object — You have the right to object to the use of your personal information for direct marketing purposes at any time.
6. Right to Withdraw Consent — You may withdraw any previously given consent at any time, without affecting the validity of processing already carried out.

8. Data Retention Period

Bt88 retains members' personal information only for as long as necessary to fulfil the purpose of data collection or to comply with applicable legal requirements. General data retention guidelines are as follows:

• Active account information — retained for the duration the account remains active and up to 7 years after account closure for AML and legal compliance purposes.
• Financial transaction records — retained for a minimum of 6 years in accordance with Malaysia's accounting and financial legal requirements.
• Customer support communication logs — retained for 3 years for service quality and dispute resolution purposes.
• Anonymous analytics data — may be retained longer as it contains no personally identifiable information.

9. Children's Privacy

The bt88 platform is strictly for individuals aged 18 and above. bt88 does not knowingly collect personal information from minors. If you discover that a minor has registered a bt88 account or provided us with their personal information, please contact the bt88 support team immediately so that prompt action can be taken, including account closure and deletion of related data.

10. Changes to This Privacy Policy

Bt88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, technological developments, or new legal requirements. Any material changes will be communicated to members via their registered email or in-platform notifications on bt88 at least 14 days before the changes take effect.

It is your responsibility to review this Privacy Policy page periodically. Your continued use of the bt88 platform after any changes to this policy means you accept the updated terms. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data.

11. Contact Us Regarding Privacy

Bt88 takes every data privacy inquiry and concern seriously. The bt88 Data Protection Team is ready to help answer any questions, process privacy rights requests, or address any concerns about how we handle your personal information.

You can reach the bt88 support team via live chat on the bt88 app or bt88 web platform, available 24 hours a day, 7 days a week. Our team can communicate in Malay, English and Chinese. For more information, please also refer to the FAQ, Terms and Conditions and Responsible Gaming us.